Perform required activities and provide guidance to clients during the implementation of SSI products including training, process review & design, best practice recommendations, and go live support.

• Conducts client workflow session to understand the client's current processes and needs, identifies gaps in current processes, and recommends the best approach for configuring and using the SSI products.

• Ensures system configuration and set up meets established requirements prior to client training.

• Evaluates test job results and communicate required actions.

• Performs implementation activities as outlined on product implementation and training guides.

• As required, updates training materials for client specific workflows.

• Conducts required product training as defined in the SSI implementation guidelines.

• Administers and reviews end user competency tests and communicate required actions to address identified issues.

• Assists client staff during go live and ensure system is working properly and users are proficient using the system and defined workflows.

• Runs, reviews and discusses results of product specific management reports, as defined in the implementation guidelines, and communicates required actions to address identified issues.

• Assists client with reporting and documenting issues using the SSI issue management system.

• Creates implementation documentation for assigned activities per the SSI standard format.

• Identifies and resolves client project issues and escalate issues appropriately when required.

• If requested, participates in implementation to support transition call.

• Participates in implementation to support transition call.

• Records time spent on and status of assigned tasks on projects in the project management system.

• Acts as a positive role model in all aspects of professional performance.

• Observes safety procedures and personnel policies

• Other duties as assigned.

• Must have understanding of healthcare revenue cycle and have ability to apply knowledge to addressing client problems.

• Must possess excellent organizational skills and prioritize effectively.

• Must have strong presentation skills including ability to design effective presentation materials.

• Must possess strong communications skills including the ability to handle difficult situations.

• Must have be able to communicate effectively with those at an executive level.

• Must demonstrate strong client service skills.

• Must be able to interact cordially and productively with co-workers in a team environment.

• Must be able to work with limited supervision, make independent judgment decisions, and remain effective under pressure.

• Must be able to lift up to 10 lbs. occasionally.

• Must be able to sit for prolonged periods of time and move around the building and elsewhere regularly.

• Must be able to use telephone and computer for significant periods of time during workday.

• Must be able to proficiently read and write in English.

• Must be able to travel by automobile or airplane at least 65%.

• Implement and act in accordance with the organization's information security policies;
• Protect assets from unauthorized access, disclosure, modification, destruction or interference;
• Execute particular security processes or activities;
• Ensure responsibility is assigned to the individual for actions taken; and
• Report security events or potential events or other security risks to the InfoSec department.

Min/Preferred

Education Level

Description

Minimum

4 Year / Bachelors Degree

Bachelor's Degree in Business Administration, Communication, or Computer Science or related experience preferred.

Minimum Years of Experience

Comments

0

At least 2-5 years Revenue cycle experience strongly preferred.

0

Prior software training and implementation experience a plus.

0

SSI product experience preferred.

3

At least 3 years experience in healthcare, software development, or client services preferred.

Min/Preferred

Certification

Description

Minimum

Driver's License

Must have a valid driver's license, insurance, and be insurable through the company's insurance carrier.

A combination of experience and advanced education may be substituted. Background checks and drug test required.