Pavion and our family of companies are seeking a talented and motivated Service Ops Associate to join our security business unit.

Primary Responsibilities:

• Monitor live, Event based, and Guard Tour video images and makes critical decisions to incidents or alarms viewed on a computer monitor
• Responsible for working with clients and their employees as they enter and exit secure facilities
• Answer and address notifications for visitors to enter secure facilities
• Gather all information necessary to verify alarms, dispatch the proper authorities and notify property owners or other responsible parties
• Can remain calm, speak clearly and relate critical details during stressful situations
• Enter data into spreadsheets or other computer programs to track daily operational data
• Completes service tickets in a timely fashion so that repairs can be made to software and/or hardware systems
• Must be capable of working shifts balanced around a 24 hour a day, 7 day a week schedule
• Provide daily reports to management concerning the operation of the cameras
• Follow-up with Customers to ensure complete satisfaction
• Give exceptional customer service in a timely fashion
• A consistently positive approach to your work that is rooted in a business-like professionalism
• Proven computer skills
• Excellent verbal, written and social communication skills
• Other tasks as identified on an as needed basis

Basic Qualifications:

• High school diploma or equivalent
• Basic Computer Skills and Customer Service Skills
• Ability to work Overnight-2-3 days a week from 11pm-7am

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.