Job specifications are intended to present a descriptive list of the range of duties performed by
employees. Specifications are not intended to reflect all duties performed within the job.

SUMMARY:

DOL OIG Division of Information Technology provides comprehensive technical support and assistance to ensure seamless operations for OIG's network. Within DIT we provide enterprise solutions for a wide range of IT issues, from hardware and software troubleshooting to network configurations and cybersecurity tools. Our goal is to keep OIG's IT systems running smoothly, allowing business areas to focus and meet mission objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

End User Device Support:

• • Troubleshoot and resolve issues related to laptops and mobile phones.
  • Provide technical assistance for software installations, updates, and configurations.
  • Diagnose and address hardware and software malfunctions.
• User Account Management:
  • Manage user accounts in Active Directory and Azure AD.
  • Handle password resets, account unlocks, and account creations.
  • Ensure user access privileges are appropriately configured and maintained.
• Managed Cloud Based Email:
  • Administer and troubleshoot email accounts within Microsoft O365.
  • Assist with email configurations, synchronization, and troubleshooting.
• Onboarding New Users:
  • Set up new user accounts, including email, access permissions, and device configurations.
  • Provide orientation and basic training on IT systems and tools.
• Backup Systems Support:
  • Monitor and manage backup systems to ensure data integrity and recovery capabilities.
  • Test and verify backups regularly to confirm their effectiveness.
• Incident Response and Ticketing:
  • Leverage ticketing system for logging, tracking, and resolving user reported issues.
  • Respond promptly to incidents, prioritize based on severity, and escalate as necessary.
• Security and Compliance:
  • Implement and enforce cybersecurity policies and protocols.
  • Ensure compliance with data protection regulations and industry standards.
• Documentation and Knowledge Management:
  • Create and update documentation for common issues, solutions, and procedures.
  • Provide knowledge transfer and training to end users for self-help.
• Vendor Coordination:
  • Liaison with hardware and software vendors for warranty support and troubleshooting.
• Reporting and Analysis:
  • Generate regular reports on help desk performance, incident trends, and user satisfaction.
• Proactive Maintenance:
  • Conduct routine health checks and preventive maintenance on end user devices and systems.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Other duties as assigned.

QUALIFICATIONS, EXPERIENCE, AND LICENSURE:

• Bachelor's Degree in Information Technology (Preferred)
• Comptia A+ Certification
• Five (5) year's experience within Information Technology and Support

• Must pass a Pre-employment Checks and Inquiries (PECI) background check prior to commencing work

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is typically performed in a controlled office environment. While performing the duties of this job, the employee may be exposed to weather conditions prevalent at the time.
The noise level in the work environment is usually moderate.

SUPERVISORY RESPONSIBILITIES:

None

ADDITIONAL QUALIFYING FACTORS:

The Tatitlek Corporation gives hiring, promotion, training, and retention preference to Tatitlek
shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected.