Customer Operations Manager
Huntsville, AL 
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Posted 19 days ago
Job Description
Customer Operations Manager
Location US-AL-Huntsville
Job Title Customer Operations Manager
Requisition ID 2020-5854
Category Customer Service/Support
Segment Kaman Distribution
# of Openings 1
Posted Date 39 minutes ago(10/5/2020 5:43 PM)
Additional Locations US-AL-Huntsville
Overview

 

We have an exciting opportunity for a self-motivated and experienced Customer Operations Manager knowledgeable in the industrial products distribution business to join our Kaman Industrial Technologies team supporting our Hunstville, AL and Muscle Shoals, AL branches.

 

In this role you will be responsible for leading and managing customer service employees in assigned locations by providing direction to ensure customers receive exceptional service and achieve performance goals. You will also manage the team members by instilling best practices and collaborating with various departments and vendors to maximize profitability and increase efficiency following company policies/procedures and standards of conduct. 

 

Kaman Industrial Technologies, a business unit of Kaman Distribution Group, is a leading provider of industrial products and solutions. We are proud to be a one source network for customers in various industries including food and beverage, power generation, and waste management. With over 150 locations across the United States and four million products and services, our people are the foundation of our success. We recognize that the ability to sustain our competitive advantage is by investing in the development of our employees, driving innovation, and providing solutions for a better tomorrow.

Essential Duties and Responsibilities

Our Customer Operations Managers have People Management & Workforce Optimization, Leadership and Sales & Profitability responsibilities, and are not limited to the following: 

    Balance daily work load of the Customer Service (CS) team to ensure customers are receiving highest level of service
  • Develops, guides, coaches the Customer Service team to continually provide the highest level of customer service to retain customers
  • Continually identifies, develops & coordinates training for all employees to maximize profit, process improvement efficiency gains, and/or vendor training for product knowledge
  • Creates and enforces daily schedule at assigned locations for opening/distributing daily mail, branch email inbox and faxes received
  • Establishes goals and expectations for all employees and delivers annual performance reviews
  • Conducts cross training with all CS team members to ensure they have the knowledge, understanding and ability to execute any requirement to service our customers at any time
  • Confirms accurate execution of daily reports for all assigned locations 
  • Responds to and addresses customer complaints timely with communication back to location team on complaint with resolution to prevent in the future
  • Reviews monthly rebate report working with Sales and/or Vendors to obtain rebate renewals timely
  • Ensures each assigned location is prepared for and completes yearly physical inventory accurately
  • Manages inventory at each assigned location with the FIS as required
  • Participates in the business plan/budget as needed
  • Participates in Location/District/Regional/Area Management meetings
Qualifications

Education

  • High School Diploma or GED required

Experience:

  • Minimum of 3 years working in distribution. 
  • Experience leading, coaching and mentoring customer service employees.  
  • Experience working with a business ERP software system is preferred. 
  • Basic knowledge of technical industrial automation products and services

 

Physical Requirements:

  • Must frequently lift and or move between to 30 – 40 pounds. Requires bending, standing and reaching for products. 

 

Benefits and Company Overview

Our comprehensive compensation package and benefit program includes: 

  • Your choice of medical insurance providers and plans, Dental insurance, and Flexible spending accounts
  • Company matching 401(k) with a great vesting schedule
  • Company paid Life (family) & STD insurances, Vacation, Holiday & Sick time
  • 100% tax-free tuition reimbursement 

Kaman Distribution Group is comprised of three business units: Kaman Automation, Kaman Fluid Power, and Kaman Industrial Technologies. We offer more than four million items including bearings, mechanical power transmission, electrical and automation, material handling, motion control, fluid power and MRO supplies to customers in virtually every industry. Additionally, we provide engineering, design, and support for automation, electrical, linear, hydraulic and pneumatic systems as well as belting and rubber fabrication, customized mechanical services, hose assemblies, repair, fluid analysis, and motor management. Offering products and solutions from more than 220 locations, our people are the foundation of our success. We recognize that our ability to sustain our competitive advantage rests among our talent. #KDG #KFP #KIT #KAI


Kaman is an EO Employer-M/F/Veteran/ Disability; All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected class.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3+ years
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